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Casumo Email

3/31/2022
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  • 'Should you wish to speak to a manager you can send an email to hey at casumo.com and you will receive a response from one of the managers in the next 5-7 days 9:03 pm though I appreciate your answer I would like to speak to a manager So there is a no direct way to speak to a manager at Casumo is that a true statement.
  • Forget red carpets and tuxedos. Casumo is a casino where anyone can play. We care about the players, not appearances. The game, not the glitz. We are built on the belief that Play should be for everyone and the proof is in our product and they way we built it.
Casumo complaints email

The latest tweets from @CasumoCasino.

Casumo
IndustryOnline casino
Founded2012
HeadquartersSwieqi, Malta
ProductsCasino, Games, Table games, Jackpots
OwnerCasumo Services Limited
WebsiteCasumo.com

Casumo is a Maltese online casino and sportsbook services company, which includes video slots, jackpot games, live casino, table games and betting. Casumo has its headquarters in Malta in Swieqi, and has additional offices in Barcelona and Gibraltar.

Background[edit]

Casumo is licensed to operate remote gaming business by the Malta Gaming Authority.[1] In 2015, Casumo received its license[2][3] to operate in the United Kingdom from the UK Gambling Commission. In November 2018, Casumo received its license in Sweden from the Swedish regulator, Spelinspektionen.[4] In March 2018, Casumo agreed a deal with sportsbook supplier Kambi, to deliver a gamified sports betting product to its customers. It also opened its UK Sportsbook market in late 2019.[5] In April 2019, Casumo received a 5-year license to operate in Denmark from the Danish gambling authority.[6][7]

Sponsorships[edit]

Casumo had partnered with the eSports team Planet Odd[8][9] and has also sponsored Wembley Arena[10] where eSports events are held.

On 28 June 2019, Casumo announced a two-year principal sponsorship deal with Reading F.C.[11]

Awards[edit]

  1. 2013 eGaming Review (EGR) Awards: Rising Star
  2. 2014 eGaming Review (EGR Awards: Innovation in Casino[12]
  3. 2015 eGaming Review (EGR) Awards: Innovation in Casino
  4. 2015 eGaming Review (EGR) Awards: Mobile Casino Product of the Year
  5. 2016 eGaming Review (EGR) Nordic Awards: In-House Innovation[13]
  6. 2016 eGaming Review (EGR) Nordic Awards: Marketing Campaign[14]
  7. 2017 eGaming Review (EGR) Awards: Affiliate Program[15]
  8. 2017 eGaming Review (EGR) Nordic Awards: Mobile Operator[16]
  9. 2018 eGaming Review (EGR) Nordic Awards: Mobile Operator[17]
  10. 2019 International Gaming (IGA) Awards: Online Casino Operator[18]

Regulatory sanctions[edit]

On 10 May 2018 the UK Gambling commission imposed a financial penalty under section 121 of the Gambling Act at the sum of £5,850,000 on Casumo Services Limited. The fine was due to breach of Anti money laundering measures and failure to comply with social responsibility code of practice. The licensee has accepted the decision.[19]

On 2 April 2019 Casumo was yet again hit by another regulatory imposed fine by the Dutch gambling regulator Kansspelautoriteit (KSA) for the amount of €310,000 for illegally targeting consumers in the Netherlands.[20]

Casumo has generally positive reviews on Casinomeister as of 23 June 2020 with a score of 9.3/10 [21]

References[edit]

  1. ^'Licensed Operators - Malta Gaming Authority'. Mga.org.mt. Archived from the original on 2017-06-06. Retrieved 2017-08-11.
  2. ^'Casumo continues expansion efforts with UK launch'. igamingbusiness.com. 2 October 2015. Archived from the original on 9 August 2017. Retrieved 2017-08-11.
  3. ^'Account details'. Secure.gamblingcommission.gov.uk. Archived from the original on 2017-08-09. Retrieved 2017-08-11.
  4. ^'Casumo moves on with Swedish igaming licence'. www.casinobeats.com. 30 November 2018.
  5. ^'Casumo Enters Sports Betting Market with Kambi Deal'. 14 March 2018. Archived from the original on 7 August 2018. Retrieved 19 March 2018.
  6. ^'Casumo launches in Denmark'. egr.global. Archived from the original on 2019-05-09. Retrieved 2019-05-24.
  7. ^'Casumo Service Ltd'. spillemyndigheden.dk. Archived from the original on 2019-05-24. Retrieved 2019-05-24.
  8. ^'Planet Odd sign Thunderbirds'. Gosugamers.net. Archived from the original on 2017-08-10. Retrieved 2017-08-11.
  9. ^'Malta based igaming company Casumo, invests in esports!'. Gamers.com.mt. Archived from the original on 2017-08-10. Retrieved 2017-08-10.
  10. ^'Casumo secures live partnership with SSE Arena Wembley'. Sbcnews.co.uk. 8 March 2017. Archived from the original on 12 March 2017. Retrieved 2017-08-11.
  11. ^'Casumo signs two-year partnership deal with Reading Football Club'. readingfc.co.uk/. Reading F.C. 28 June 2019. Archived from the original on 28 June 2019. Retrieved 28 June 2019.
  12. ^'EGR Rising Star Award 2014'. egrmagazine.com. May 2018. Archived from the original on 2016-01-14.
  13. ^'2016 eGaming Review (EGR) Nordic Awards'. eventscloud. Retrieved 2020-08-12.
  14. ^'2016 eGaming Review (EGR) Nordic Awards'. eventscloud. Retrieved 2020-08-12.
  15. ^'EGR Operator Awards Winners 2017'. Archived from the original on 2018-08-07.
  16. ^'EGR Nordics Awards 2017 - Winners'. egr.global. Archived from the original on 2017-01-28. Retrieved 2017-08-11.
  17. ^'2018 eGaming Review (EGR) Nordic Awards: Mobile Operator'. egr.global. Archived from the original on 2018-03-23. Retrieved 2018-03-11.
  18. ^'2019 International Gaming (IGA) Awards: Online Casino Operator'. gaming-awards.com. Archived from the original on 2019-02-07. Retrieved 2019-02-06.
  19. ^'UKGC Imposes £6.8M Fine on Casumo and Videoslots'. 1 December 2018.
  20. ^'Casumo faces €310k Dutch fine'. iGaming Business. 2019-04-02. Retrieved 2020-05-28.
  21. ^'Casumo is rated with 9.3 / 10 on Casinomeister'. Casinomeister. Retrieved 2020-06-23.

Casumo Customer Service Email

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